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Q: Is my car insured during transport?
A: Yes. We have included a copy of our Certificate of Liability Insurance for you to view. Law requires that transporters carry insurance. You should have your own personal insurance to cover anything that might be excluded by our insurance.

Q: How far in advance should I schedule the transport of my vehicle?
A: At least two weeks in advance is preferable, but we can sometimes work within a shorter time frame.

Q: Do you offer special discounts?
A: Yes. We offer discounts to the men and women we support in the armed forces. We also offer multiple vehicle discounts.

Q: How long will it take to transport my vehicle?
A: This all depends on the distance from where your vehicle is being picked and then delivered. Estimates typically run from one to three weeks.

Q: Can I pack my personal belongings in my vehicle?
A: No, your vehicle must be free of all personal belongings.
  • The Department of Transportation does not allow for personal belongings to be hauled in a vehicle by a California car shipping carrier.
  • The items within the vehicle are not covered by the carrier’s insurance.
  • The items within your vehicle can shift during transport and cause both damage to your belongings as well as the inside of your vehicle.
  • All carriers have weight limits, and without knowing what is inside the vehicle, could put the carrier over its weight limit and cause delays.

Q: How will I know when Buxton’s will pick-up or deliver my vehicle?
A: Once we’ve confirmed the day the vehicle will be picked up or delivered, we will call you 12 to 24 hours in advance to arrange a time for the pick-up or delivery.

Q: Do I have to be present when the vehicle is picked up or delivered?
A: Yes, we require you or a designated person to be present and do a thorough inspection of your vehicle and sign the Bill of Lading

Q: When the driver arrives for pickup and/or delivery, what type of form will I need to fill out?
A: The driver will fill out a complete Bill of Lading (BOL). You and the driver will do a complete inspection of the vehicle noting any issues, dents, scratches, etc. You will then sign the BOL agreeing to the condition of the vehicle when it is picked up. When the vehicle is delivered, the driver will have a copy of this same BOL that you or the person taking delivery will sign after a thorough inspection once again.

Q: How do I pay for the transport of my vehicle?
A: We take Visa*, MasterCard*, American Express*, cash, and certified checks. Payment can be made in advance, but must be made in full at time of delivery, prior to any vehicle storage.  *PLEASE NOTE:  Credit Card payments incur an additional 3.5% processing fee.

Q: How do I check on the progress of my transport?
A: Your transporter can always find out where your vehicle is located. We have GPS trackers on all our transport carriers.

Know What to Expect
The California vehicle transport industry is an industry of delivery estimates; this is why we call for pick up and/or deliveries as we get closer to the pick-up or delivery destinations. There are many unforeseen issues that could cause a delay, such as weather, mechanical breakdowns, holdups caused by customers not meeting on pick-up or delivery, etc. We will always try our best to get you your vehicle when we originally scheduled it, but patience is definitely required, as well as realistic expectations.
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FAQs - California Vehicle Transport

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